TERMS & CONDITIONS

Thanks for booking to join us at The Festival On The Close 2022. Please read on to find out about the terms and conditions associated with the festival.

Headline events at the Festival on The Close take place in a temporary outdoor venue called the Tandem Outdoor Arena. You will be designated blocks/rows to sit in, but the seats themselves are unnumbered.  

Other events take place in other temporary outdoor venues, or existing Rugby School venues. We have made every effort to ensure that the seating plans indicated at the time of booking are an accurate representation of the seating in the venue, there may be some slight variation in the actual position of seats to ensure the best possible experience and sight-lines for our audiences.

TICKETING TERMS & CONDITIONS

Tickets for The Festival On The Close are sold through Ticketsource and are subject to their terms and conditions.

DATA USAGE

The data that you share with us to complete your booking will be used to process and register your attendance at this event. When you book your tickets, you will be given the option to opt in to hear from us about future events held by The Festival On The Close, Macready Theatre, and Rugby School.


VENUE ENTRY & ACCESS

Upon arrival please have your e-tickets ready for inspection. Areas around venues may be grassed and in wet weather may be slippery. You can find information on accessibility below.

WET WEATHER POLICY

Our open-air venues are subject to the vagaries of the weather. It is best to come prepared for all types of weather: sun hats, sun cream, sunglasses, jumpers, raincoats, rain hats, extra layers.

The health and safety of our performers and audiences is our primary concern, and in poor weather, we may be required to stop and re-start performances, or even end an event early. On rare occasions, it will not be possible for us to complete the performance, but we will not cancel a performance before the advertised start time, simply because of how changeable the weather can be.

In the event of cancellation because of the weather, tickets are non-refundable but may be exchanged for ticket(s) to events in Macready Theatre’s year-long programme up to the equivalent cost.

PHOTOGRAPHY AND RECORDING POLICY

Unauthorised photography, video, audio recording, and transmission of any festival event, performers, or performance is strictly prohibited. By purchasing a ticket you will be deemed to have consented to be photographed, filmed, and recorded, Unless you tell us otherwise, your image may be used by the promoters in any materials relating to the event and any future promotions. You will not be entitled to any payment for this.

INFORMATION UPDATES

As event organisers, we will make every effort to provide the latest information on all acts and timings as well as practical arrangements on the Festival on the Close website. As event-goers, you should ensure that you check this site and your booking emails to be informed of the latest information before attending the event.

CANCELLATION AND REFUND POLICY

We reserve the right to alter and/or amend the advertised performers / event schedules / performance timings (advertised or otherwise) and advertised programme content without prior notice and without liability. In the event that a headline act cancels, every effort will be made to provide an alternative act of similar status and genre and you will be notified of any such change, and given the option to request a refund of your ticket price (minus any booking fee). If a headline act cancels with less than 24 hours' notice before a performance, a full refund will be made less any booking fee which may have been paid. For wet weather cancellation policy, see above.

BEHAVIOUR

Festival staff and volunteers deserve to be treated with dignity and respect. Festival organisers have the right to refuse entry or remove any patron who does not behave appropriately.

In aid of:

Principal Partner:

In partnership with:

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In partnership with:

In partnership with:

FESTIVAL DIRECTORS

Tim Coker | Richard Tanner

FESTIVAL PATRONS

Dame Judi Dench | Anthony Horowitz | John Agard | Prof. Jonathan Freeman-Attwood

© Festival on The Close 2022