The Festival on the Close

Terms and Conditions

Headline Events at the Festival on The Close take place in a Temporary Outdoor Venue ‘The Performance Arena’. Seating for this venue is in un-numbered seats; but is in designated blocks and rows.  Other events take place in outdoor venues or in existing Rugby School venues. Whilst we have made every effort to ensure that the seating plans indicated here are an accurate representation of the seating in the venue, there may be some slight variation in the actual position of seats in order to ensure the best possible experience for audiences. Please see our terms and conditions below and visit our website for more information: www.thefestivalontheclose.co.uk

TICKET SALES

Tickets for this event will be on sale through Ticket Source our online booking agent and are subject to their terms and conditions.

DATA USAGE

The data that you enter will only be used to register for this event and for marketing other events hosted by Rugby School and partner organisations. If you wish to receive communications on our future events then please opt in by checking the appropriate box during registration.

VENUE ENTRY

You must present a printed (or electronic) ticket upon request at the venue in order to be granted access.

VENUES ACCESS

The Performance Arena is a temporary venue situated on The Close, in the grounds of Rugby School. Patrons should be aware that car parking in the town centre may be a short distance away from the venue. The area immediately surrounding the venue is grassed and in wet weather may be slippery. For information on ASSISTED ACCESS see below.

WET WEATHER POLICY

Our open air venues are therefore subject to the vagaries of the British weather. The Health and Safety of our performers and audiences is our primary concern and therefore in poor weather we may be required to stop and re-start performances in this venue or even end it early. For our cancellation policy please see below.

It’s best to come prepared for all types of weather: bringing your own shade in the afternoon is particularly important as is a jumper for the end of evening performances. So sun hats, sun cream, sunglasses, raincoats and rain hats should all be considered. Although the vast majority of performances are completed each year, as the auditorium is completely uncovered, we may have to stop and re-start the show.

On rare occasions, it will not be possible for us to complete the performance, but we will never cancel a performance before the advertised start time. This is because you would be amazed how often it can rain all day and then clear up just in time for the performance to start and indeed, how localised bad weather can be. Also we really don’t want to disappoint anyone – audiences or our artists (who are always keen to perform, if at all possible).Tickets are non-refundable in the event of cancellation because of the weather but may be exchanged for ticket(s) to events in Macready Theatre’s year-long programme up to the equivalent cost.

We are fortunate that The Festival on The Close is part of the Macready Theatre’s year-long programme of professional comedy, theatre, film, dance and music, meaning in the unlikely event that one of our festival events is cancelled, we can offer you a range of amazing alternatives in exchange to choose from to make up for your disappointment. When you’re ready to exchange you should:

Find the event(s) you would like to exchange your tickets for on Macready Theatre website HERE

Contact the Theatre Manager by emailing fs@rugbyschool.net with your request or write to: The Theatre Manager, Macready Theatre, Lawrence Sheriff Street, Rugby, CV22 5EH. In both cases, please state your original booking order number, name, address and make sure to include the preferred event(s) you wish to exchange into.

PHOTOGRAPHY AND RECORDING POLICY

Unauthorised photography, video, audio recording and transmission of any festival event, the performers and the performances is strictly prohibited. By purchasing a ticket you will be deemed to have consented to being photographed, filmed and recorded. Your image may be used by the promoters in any materials relating to the event and any future promotions. You will not be entitled to any payment for this.

INFORMATION UPDATES

As event organisers we will make every effort to provide the latest information on all acts and timings as well as practical arrangements on the Festival on the Close website. As event goers you should ensure that you check this site to be informed of the latest information prior to attending the event.

CANCELLATION AND REFUND POLICY

As event organisers we reserve the right to alter and/or amend the advertised guest/support artistes/performers, event schedules, performance timings (advertised or otherwise) and advertised programme content, without prior notice and without liability. In the event that a headline act cancels with at least 24 hours’ prior notice, every effort will be made to provide an alternative act of a similar status and genre and you will be notified of any such change. If you are unhappy with the replacement act(s), you can apply to the festival organisers for a refund of your ticket price minus any booking fee which you may have paid, though this must be done in advance by emailing info@thefestivalontheclose.co.uk If a headline act cancels with less than 24 hours’ notice prior to a performance, a full refund will be made less any booking fee which may have been paid. For wet weather cancellation policy, see above.

BEHAVIOUR

Festival patrons are expected to behave in an appropriate manner so as not to interfere with the enjoyment of fellow festival goers and should at all times comply with any instructions given by festival staff. The festival organisers have the right to refuse access or remove any patron who does not comply with the above.


The Festival on the Close

February 2019

Patrons: Dame Judi Dench · Anthony Horowitz · Sir John Tomlinson · Sir Ronald Harwood · John Agard · Prof. Jonathan Freeman-Attwood · Prof. Jonothan Neelands

© Festival on The Close 2019