About

The Festival on The Close is a public arts festival built around a programme of educational enrichment workshops. The Festival on the Close has over 200 creative workshops for children running throughout the week – from learning to dance flamenco to live sports commentary; from creative writing to sculpture; from fashion to stage combat. Unique, once in a lifetime experiences – playing alongside professional musicians, dancing with Motionhouse, stomping with Stomp workshops, singing with G4 – lie at the heart of the festival and make this one of the most ambitious and exciting educational arts festivals in the country. Andrew Chessell, Tim Coker and Richard Tanner - Festival Directors

Welcome

Once you have booked your tickets to Event(s) at The Festival on The Close we would draw your attention to the following important information to help you make the most of your festival experience:

How To Get Here

The festival is being held within the grounds of Rugby School, which itself is situated in the centre of Rugby town. For directions please click HERE. Rugby is very well served by fast rail routes from London (50 minutes) and Scotland as well as the Midlands. Car parking is not available at the school itself but is widely available very close by in the town centre and directions to Rugby School are very well signposted throughout the town. A limited number of disabled car parking spaces are available in the Collingwood Centre Car Park for Blue Badge holders only. Please see Assisted Access arrangements below for more information on disabled car parking facilities.

Get Direction

Direction

Please bring your tickets to the event, these will be checked at the venue welcome desks. Access to the Festival Venue will not be granted without a ticket. If you have misplaced your ticket, please contact us in advance: info@thefestivalontheclose.co.uk If you are unable to report a lost ticket in advance, please report to the venue welcome desks upon arrival where we will be able to help you.

Event Assistance

For this event there will be Marshalls, Car Park Attendants and First Aiders on hand, as well as other Front of House staff. Should you have any queries whatsoever at any time please speak to one of the Events Team who are there to help you.

Refreshments, Bars and Toilets

You may picnic in areas on The Close which will be clearly signposted upon arrival. In addition, refreshments will be on sale from vendors on The Close. Bars will open at 6pm each evening during the festival. Please be aware that plastic glasses only will be allowed inside the venues. Toilet facilities are also available, locations will be clearly signposted at the venues.

Taking Your Seat At The Venues

For all venues we request that you are seated at least 10mins before the scheduled performance start time.

Assisted Access

If you have particular access requirements please allow sufficient time to reach your seat. Car parking space has been set aside for blue badge holders. Please book your disabled parking place when you book your tickets using the ‘Blue Badge Disabled Parking’ option when you choose your seats. If you are not a blue badge holder but require assistance with accessing our venues, please email us when you book your tickets and we will do our best to help: info@thefestivalontheclose.co.uk

Programmes

Free souvenir programmes will be available from the Venue Welcome Desks and the Information Tents.

Terms & Conditions

A number of events at the Festival on the Close take place in a Temporary Venue ‘The Performance Arena’. Others take place in outdoor venues or in existing Rugby School venues. Whilst we have made every effort to ensure that the seating plans indicated here are an accurate representation of the seating in the venue, there may be some slight variation in the actual position of seats in order to ensure the best possible experience for audiences. Please see our terms and conditions below and visit our website for more information: www.thefestivalontheclose.co.uk

Ticket Sales

Tickets for this event will be on sale through Ticket Source our online booking agent and are subject to their terms and conditions.

Data Usage

The data that you enter will only be used to register for this event and for marketing other events hosted by Rugby School and partner organisations. If you do not wish to receive communications on our future events then you must opt out by checking the appropriate box during registration.

Venue Entry

You must present a printed (or electronic) ticket upon request at the venue in order to be granted access.

Venue Access

The Performance Arena is a temporary marquee structure situated on The Close, in the grounds of Rugby School. Patrons should be aware that car parking in the town centre may be a short distance away from the venue. The area immediately surrounding the venue is grassed and in wet weather may be slippery for information on ASSISTED ACCESS see above. New/Old Quad are open air venues and therefore subject to the vagaries of the British weather. The Health and Safety of our performers and audiences is our primary concern and therefore in poor weather we may be required to stop and re-start performances in this venue or even end it early.

Photography and Recording Policy

Unauthorised photography, video, audio recording and transmission of any festival event, the performers and the performances is strictly prohibited. By purchasing a ticket you will be deemed to have consented to being photographed, filmed and recorded. Your image may be used by the promoters in any materials relating to the event and any future promotions. You will not be entitled to any payment for this.

Information Updates

As event organisers we will make every effort to provide the latest information on all acts and timings as well as practical arrangements on the Festival on The Close website. As event goers you should ensure that you check this site to be informed of the latest information prior to attending the event.

Cancellation and Refund Policy

As event organisers we reserve the right to alter and/or amend the advertised guest/support artistes/performers, event schedules, performance timings (advertised or otherwise) and advertised programme content, without prior notice and without liability. In the event that a headline act cancels with at least 24 hours’ prior notice, every effort will be made to provide an alternative act of a similar status and genre and you will be notified of any such change. If you are unhappy with the replacement act(s), you can apply to the festival organisers for a refund of your ticket price minus any booking fee which you may have paid, though this must be done in advance by emailing info@thefestivalontheclose.co.uk. If a headline act cancels with less than 24 hours’ notice prior to a performance, a full refund will be made less any booking fee which may have been paid.

Behaviour

Festival patrons are expected to behave in an appropriate manner so as not to interfere with the enjoyment of fellow festival goers and should at all times comply with any instructions given by festival staff. The festival organisers have the right to refuse access or remove any patron who does not comply with the above.

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